Our Pain-Free Return Policy
We understand that investing in a premium active sitting chair is a significant decision for your health and your wallet. It’s best risk-free. We also know that your body needs time to adjust. If you’ve spent years sitting in a traditional, static office chair, your core muscles and spinal stabilizers need to wake up.
That is why we don’t expect you to know if CoreChair is right for you after sitting on it for five minutes in a showroom.
We want you to bring it into your workspace. Sit on it for your full 8-hour shift. Let your pelvis articulate, let your spine decompress, and give your body a full 40 days to experience true active movement. If your back pain hasn’t significantly improved, we will take it back. No hoops, no hidden fees, no stress.
The CoreChair Risk-Free Promise at a Glance
Our trial program is built on absolute transparency. Here is exactly what you can expect:
How long is the trial period?
Full 40 Days: Your trial begins the day the chair arrives at your doorstep.
Are there return shipping fees?
100% Free Shipping: We provide a prepaid return shipping label. You pay zero return freight costs and zero restocking fees.
How do I get my money back?
Full Money-Back Guarantee: Your original payment method will be credited 100% of the purchase price once the chair is received.
Do I need to save the original box?
Highly Recommended: Saving the original box makes repacking incredibly fast and simple if you choose to return it.
Why We Offer a Full 40-Day Guarantee
We don’t offer this guarantee because we are reckless; we offer it because the clinical data shows that dynamic seating works, and we know our product delivers results.
Biomechanical Adaptation Takes Time
When you sit on a CoreChair, your body shifts from a passive slump to an active posture. Clinical research from the University of Waterloo shows that CoreChair increases core muscle recruitment by up to 17% compared to standard static chairs. Just like starting a new core fitness program, your neuromuscular pathways require two to three weeks to fully adapt to this healthy structural alignment.
True Spinal Decompression Can’t Happen Overnight
Long-term static sitting strips your intervertebral discs of moisture, leading to deep joint compression. Reversing this process through active imbibition (the mechanical pumping of fluids back into your discs) requires consistent daily movement. A 40-day trial gives your spinal segments the necessary window to rehydrate, expand, and relieve pressure on pinched nerves.
How the 40-Day Active Sitting Risk-Free Trial Works
We have made our return and trial process as simple as the chair’s engineering. The entire timeline follows three transparent steps:
Order & Unbox: Day 1
Order your CoreChair model online. Your 40-day trial clock starts the day the delivery carrier drops the box at your home or office. Assembly takes less than 10 minutes.
The Muscle Adaptation Phase: Days 2 to 21
As the 3D fluid pivot engine forces your core to engage, you may experience mild, healthy muscle awareness—similar to starting a light workout routine. This is your trunk stabilizers waking up as your pelvis realigns.
Make Your Final Decision: Days 22 to 40
Enjoy the benefits of enhanced blood flow, zero spinal compression, and active caloric burn. If by day 40 you don’t feel a noticeable reduction in desk-bound back pain, simply contact our support team to initiate a return.
Frequently Asked Questions Regarding Returns & Deliveries
Can I try the chair if I live outside continental Europe?
Our standard free return shipping applies to continental Europe. For orders further afield, please contact support to review local trial availability and freight conditions before ordering.
What if I throw away the original shipping box?
We highly recommend keeping the box for the duration of your 40-day trial. If you dispose of it, you will need to source a heavy-duty, appropriately sized appliance box to ensure the chair is safely transported back to us without incurring transit damage.
How do I officially initiate a risk-free return?
Simply send an email to heiland@vangarde.nu with your original invoice/order number. You will be issued a digital, prepaid shipping label and guided through the simple package drop-off process.
Ready to sit active, completely risk-free? You have nothing to lose but your chronic lower back pain. Select your model, secure your 40-day trial, and feel the dynamic movement difference yourself.
📦 Return Policy Fine Print (Made Simple): To qualify for a full refund, the chair must be returned in good condition, free of structural modifications or severe physical damage, and postmarked within your 40-day trial window. We process all refunds within 3 to 5 business days of receiving the unit.